cw66 Privacy Policy

1 Introduction and Purpose

cw66 ("we", "us", or "the platform") operates a trusted online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use cw66's website and services, how we process that information, and how we ensure its confidentiality.

This Policy applies to all cw66 services, including registration, account management, financial transactions, gaming activity, customer support, and marketing communications. By using our services, you are considered to have accepted the terms of this Privacy Policy.

2 Information We Collect

cw66 collects various types of information to provide its services effectively. Each category is described in detail below.

2.1 Registration and Identity Information

When you create an account at cw66, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — only users 21 and above may use the service)
• Email address
• Residential address
• National identity card or passport number (for identity verification)

2.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

2.3 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect:

• Game history and betting records
• Session duration and gaming patterns
• Usage of active bonuses and promotional offers
• VIP level and points information

2.4 Technical and Device Information

To ensure security and service quality, we automatically collect:

• IP address and device identity
• Browser type and operating system
• Login time, date, and logout information
• Cookie and session data

3 Purpose of Information Use

cw66 uses the collected information for the following purposes:

3.1 Service Provision and Operation

• Account creation and management
• Processing deposits and withdrawals
• Gaming services and bonus activation
• Providing 24/7 customer support

3.2 Identity Verification and Security

• Ensuring age verification is met (21 and above requirement)
• Preventing fraud and illegal activity
• Account protection and access control
• Complying with anti-money laundering (AML) policy

3.3 Service Quality Improvement

• Analysing and improving the user experience
• Identifying and resolving technical issues
• Planning new games and services

3.4 Marketing and Communications

• Sending relevant offers and bonus information (based on your consent)
• Notifications of important policy changes
• Confirmation of account-related transactions

4 Information Sharing and Disclosure

cw66 does not sell or rent your personal information to third parties. However, sharing information may be necessary in certain circumstances:

4.1 Service Partners

Payment processors (bKash, Nagad, Rocket, Upay, banks) and game providers (Pragmatic Play, PG Soft, JILI, Evolution Gaming, Spribe, etc.) are under contract with us and are required to comply with strict confidentiality standards. These partners may only use information for the designated purpose.

4.2 Legal Obligations

If legally required, information may be disclosed at the request of authorities, including:

• Court orders or judicial directives
• Legitimate requests from law enforcement agencies
• Investigations by financial regulatory bodies

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such circumstances we will notify you in advance and the new privacy policy will apply.

5 Cookies and Tracking Technologies

cw66 uses cookies and similar tracking technologies on its website to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for the basic functionality of the platform.
• Functionality Cookies: Store your language preferences and personalised settings.
• Analytics Cookies: Help analyse user behaviour and improve the service.
• Security Cookies: Used to detect fraud and keep your account secure.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform. cw66 cannot function properly without essential cookies.

6 Data Security Measures

cw66 uses industry-standard security technology to keep your personal information protected:

6.1 Technical Protection

• SSL Encryption: All data transmissions are protected with 256-bit SSL/TLS encryption.
• Two-factor authentication (2FA): An additional security layer for account access.
• Database Encryption: All stored sensitive information is kept in encrypted form.
• Firewall and intrusion detection systems are active at all times.

6.2 Administrative Protection

• Only authorised staff have access to personal information.
• Regular security audits and vulnerability tests are conducted.
• Staff receive regular training on data protection.

7 Data Retention Period

cw66 does not retain your information beyond the necessary time period. The data retention policy is as follows:

• Account Information: For the duration the account is active and for a minimum of 5 years after it is closed.
• Financial Transaction Records: A minimum of 7 years as required by law.
• Customer Support Communications: 2 years after the issue is resolved.
• Marketing Preferences: Until you withdraw your consent.
• Technical Logs: Generally 90 days to 12 months.

Once the designated retention period has passed, information is securely deleted or anonymised so that identification is no longer possible.

8 Your Rights

As a cw66 user, you have the following rights over your own information:

8.1 Right to Access Information

You may request a copy of your personal information held by us at any time. To make this request, email [email protected]. We will respond within 30 working days.

8.2 Right to Correct Information

If any of your information is inaccurate or incomplete, you may request a correction. This can be done through account settings or via customer support.

8.3 Right to Delete Information

In certain circumstances you may request deletion of your information. However, some information must be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails at any time. Every marketing email contains an "Unsubscribe" link. However, transactional emails (such as withdrawal confirmations) cannot be stopped.

8.5 Right to Object to Information Processing

In certain cases you may object to the processing of your information. For such requests, we will review the matter and comply if legally possible.

9 Protection of Minors

cw66 strictly does not provide services to anyone under the age of 21. Our privacy policy does not intentionally collect any information from minors.

An age verification process is carried out at the time of registration. If an account holder is found to be under the age of 21, the account will be immediately closed and the collected information will be deleted.

10 Third-Party Services and Links

The cw66 platform uses various third-party services including game providers and payment processors. These third parties have their own privacy policies and process information in accordance with those policies.

cw66 is not responsible for the privacy practices of these third parties. However, we ensure that our contracts with partners include data protection clauses.

11 Policy Changes and Updates

cw66 reserves the right to update this Privacy Policy as needed. When significant changes are made to the Policy, we will:

• We will update the "Last Updated" date at the top of the page.
• We will send a notification to registered users via email.
• We will display a notification when you log in to the platform.

If you continue using the platform after the changes, you will be considered to have accepted the updated policy. If you do not agree with the policy, please request to close your account.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bangla support (via the chat button on the platform)
• Response Time: Usually within 24 hours for email, instant on live chat.

When making a data protection request, please contact us from your registered email address so that we can verify your identity.